A new page has bee added to the Admin website called OKTA and Accounts. This should help answer some of your questions about the Okta authentication service and how to set up new accounts. This page also has links to WSU online resources that go into more depth on a variety of Okta, MFA, passwords, and account setup. You can find the new page under IT and Phone Resources in the main navigation or go straight to http://tfrec.cahnrs.wsu.edu/admin/okta/.