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Computer Resources

Contact cit.support@wsu.edu for assistance.

IT & Phone Resources

Phone Problems: If it’s a broken phone, contact Jerry Moreland, x8784 or cell: 670-3557 (jmoreland@wsu.edu). If it’s not functioning correctly, you need to contact CAHNRS IT (see CAHNRS IT Help below). You would also contact them for any changes/corrections to your phone line settings.

IT Contact: We currently don’t have a full time “Help Desk” person. Issues are handled by LocalTel (by appointment) or CAHNRS IT. We have a contract with LocalTel to drop by on Wednesday’s IF there are any pending problems. If you have a problem, contact the front office to schedule an appointment by Tuesday.

Crimson Service Desk

WSU has rolled out a new IT help Center called the Crimson Service Desk. They merged CougTech and Enterprise Systems. CSD is designed to provide “quick response” to customer support requests and provides a self-service portal to a library of topics. Their web address is crimsonservicedesk.wsu.edu.

CAHNRS IT Help

Many of your computer problems can be addressed by the CAHNRS IT support team. Response time has been very quick. Some issues can be resolved via email, some issues are handled by remote access to your computer. There are multiple ways to request help (submitting a ‘ticket’):

CAHNRS Computer Resource Unit (CAHNRS IT)
CAHNRS IT also has other services available such as consulting and development resources, WordPress support, and links to commonly used tools:

Cloud Storage (now replaced by OneDrive)
Web Applications (includes links to Leave Reporting, Timeslip Time sheets, etc.)

CAHNRS Communications
This is the “Home” unit for CAHNRS IT. In addition to the IT functions, Communications goal is to “help you maximize the impact of your research, academic programs, events, outreach, and campaigns that align with college- and university-wide strategic objectives.” Their homepage has the link for Publications FastTrack as well as other useful sites.

Additional Resource Links

WSU Site Licensed Software
Software License Tracking Document (return completed form to front desk)
Zoom Conferencing
Cougs Online Toolkit
Skype for Business (SfB)
Formerly a CougTech’s support page but now overseen by WSU ITS, explains the difference between SfB and WSU Meeting Place; how to use it; and links to resources.

Getting Set up in Office 365

First-time users of Office 365 will need to go online to office365.wsu.edu and log in using the WSU popup. If you are a new WSU account user you will first need to make sure that you have already set up a WSU user account. If you have not done this, visit here to see how to do this.  A successful login will take you to the Office 365 portal. From here you can use any of the Apps online or download them to your computer (see below). Please be sure to have the most recent version of Office365, especially Outlook. To access Office365 online and download to your computer or device visit here: office365.wsu.edu

Installing Office 365

In your browser’s address bar, type in office365.wsu.edu to access the portal. It will redirect you to a WSU login. Once logged in, it will take you to the Office365 main page. You can either access the apps online or Install them to your computer. The Install button is likely in the upper right corner below the search bar. Note: if you have an older version of Office, it may not be overwritten – meaning you may need to uninstall that to prevent confusion. Also, if you share calendars with someone, you both need to be using Office365 for the calendars to show up.

Beginning in August, you will need to use Outlook (most recent version) to access your WSU email account. You can either access via the web-interface or on your computer or mobile device using the Outlook App. Also, you may not be able to access non-WSU email accounts in Outlook under their new configuration. For more about this see the blog article on Office365 and MFA changes.

WSU Outlook Web App (access e-mail from browser)

How to setup Outlook on your Andriod device: https://confluence.esg.wsu.edu/display/KB/Office365+-+Installation+Guide+for+Android
How to setup Outlook on your iPhone/iPad: https://confluence.esg.wsu.edu/display/KB/Office365+-+Installation+Guide+for+iOS

Virtual Private Network (SSL VPN) & Teleworking

WSU offers SSL VPN access for users that require a secure remote access to restricted services with sensitive information, for example, AIS. For more information about this visit https://its.wsu.edu/ssl-vpn/. once installed, the Portal Address you will be using is vpn.wsu.edu and you will need to sign in with your WSU credentials.
While teleworking from home you will likely need to connect via the VPN (Global Protect software) to access WSU resources, especially with the increasing internet security settings going into effect at WSU. You should visit the link above and install Global Protect to ensure access to WSU resources and even for WSU Office365 access (like using Outlook for your mail).

Phishing and Browsing Security

Phishing is an attempt to trick you into revealing private information. Emails, texts, or phone calls can “fish” for information by trying to lure you into giving passwords, credit card numbers, etc., to a malicious third party. Report suspicious emails and phishing scams to abuse@wsu.edu. Just forward the suspicious email to that address with or without comments. Or if you have questions or internet security related issues, send your queries to that address. They will respond quickly.
If you want to know more about email scams such as how to tell if you have a suspicious message visit the campus’ security website https://security.wsu.edu/phishing/

In addition to phishing attempts, there are plenty of other ways scammers can get you. Hackers can find their way into your devices and computers through very simple deceptions such as pretending to be IT support, visiting fraudulent websites, or clicking on innocent-looking links. This is why it’s important to have some kind of antivirus and antimalware protection for your computer. If we were on campus, your work computer would have had antivirus monitoring software installed as part of their policy. This software is designed to alert Campus IT about suspicious activity on your computer so they can run diagnostics and in some cases, cut your connection to the internet before your information is stolen or held for ransom. They have given us the software to install on your computers. If you are not comfortable installing and configuring your computer for this software either Wendy can do it for you or you can contact Campus IT for assistance. Our contact at security is Jim Walsborn (jim.walsborn@wsu.edu). He can probably answer all of your computer security questions.

 

Printers

Poster Print Center If you need a poster printed, make sure you give them plenty of lead time. The default paper type is now satin photo paper (much higher quality than the previous printer) and the ink does not fade as fast as before. Cost is now $25 per poster. When preparing posters, be aware that at least one side must be 42 inches or less to fit. For questions, contact Callie Baker at x8772.

Overley 100 Ricoh Printer You should not need to download a driver if using a Windows computer. However, you might if using a Mac. Follow the instructions below.

Adding the Ricoh to a Windows computer – May be temporarily disabled

  • Navigate to your file explorer (shortcut: file folder icon on the taskbar) and select Network from the list on the left side.
  • Next, type in the address bar \\printers.wenatchee.it.cahnrs.wsu.edu or \\printedpair.it.cahnrs.wsu.edu\ (this is the newest print server name)
  • You will likely be prompted to enter your WSU credentials: for the username field type ad\YourNetID then enter your WSU password into that field. (If it doesn’t accept your credentials, double-check that you are typing “ad\” not “ad/”. If that doesn’t work, try doing it without “ad\”. If that still doesn’t work, you will need to ask CAHNRS IT for help via a remote session.)
  • Once authenticated, the list of printers is shown. Right-click on the “Overly 100 Ricoh MP 3555” printer object and select “Connect.” (Yes, Overly was misspelled when added to the network!)
  • You do not need to download drivers or set up options.

Alternative Windows printer connection method
Many people have had success connecting to the printer using this method
Note you may need to download the Universal printer driver from here. (Select PCL6 Universal Driver v4.23.0.0 under Windows 10 64bit)

  • Go to Settings and look for “Printers & scanners” and choose “Add a printer or scanner”
  • Wait for the “The printer that I want isn’t listed” then click on it.
  • Select “Add a printer using TCP/IP address or hostname”, then select “Next”.
  • Under the Device type list, select “TCP/IP Device”, and type in 10.142.17.232, then click “Next”. (may need to uncheck “Query printer and Automatically select driver”)
  • If you are asked to find the printer driver, navigate to where you saved the driver when it was installed.
  • If this was successful, the next window will have a box where you can name the printer (use Overley Ricoh MP 3555) and make sure sharing is not selected.
  • Click “Next”, then “Finish”
Screenshot for adding a printer on a Mac.

Adding the Ricoh to a Mac computer

  • Open System Preferences and select Printers & Scanners.
  • Next, click on the plus sign “+” below your current list of printers.
  • In the Add window, click on IP, then type in 10.142.17.232 in the address field.
  • For protocol, you can try either “Internet Printing Protocol – IPP” or “HP Jetdirect – Socket” (the latter one worked best for me).
  • Down below where it says Name, replace the IP numbers with “Overley 100 Ricoh” (that’s what will appear in your printer list).
  • Ricoh MP 355 PS should appear as the driver to use.* Select Add.
  • Another window will open and ask you to configure the printer. Select the settings shown in the screenshot and click OK.
Screenshot:  printer configuration settings for the Ricoh. click to enlarge
  • “Overley 100 Ricoh” should now appear in your printer list. If you had the older Ricoh, you can delete it by selecting the old name in the list and click on the minus sign.
  • *If Ricoh MP 3555 PS doesn’t automatically show up, you may need to download the current print driver and start over.  If this is the case, you may also need to tell it which driver to use. In the drop-down list under Use, click on Click on “Select Software”, then from the resulting list search for Ricoh MP 3555. if it is not there, go here: http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/mp2595/mp2595.htm and select Mac. Once you’ve downloaded and installed the driver, go back to the setup window and see if the new driver appears. If it doesn’t, don’t panic; the list probably just didn’t refresh. Go back to entering in the IP address and follow the rest of the steps.

 

Phone and Network

The phone cable plugs into the center port; data cables plug into the right port. The round port below is for external power (most of our phones don’t require this).

CISCO Model 7942 Phone User’s Guide This is the original Cisco phone user guide. Some features listed may no longer work with our upgraded system.
CISCO Model 7821 Phone User’s Guide This is the user guide for the newer Cisco replacement phones. Some features listed may not be configured for our system. You can also visit here.

Our phones use the VoIP internet connection and utilize the same infrastructure as the rest of our ethernet. The phones plug into the top jack on the wall outlet (when there is a dual jack outlet). The cable plugs into the phone as shown in the image to the right using the middle jack on the backside of the device. Whenever the phone is unplugged then replugged the phone will need time to re-register on the system. Once the display shows the line number and function buttons appear, it is ready to use.

The bottom wall outlet jack is an un-powered data jack. This means that any device plugged into one of these will not be able to draw power to operate. Only the phone outlet is powered. However, in certain situations, a phone can be plugged into an un-powered outlet IF you have a power adapter for the phone (currently the case for Brunner Annex phones and a few others).

Network Connection

Wired

As mentioned above, the other jack on the wall outlet is a dedicated data port. Some rooms have a single data jack outlet separate from the phone outlet. This is where you plug in a computer, printer, or another wired internet-enabled device.
Our phones have the ability to act as an extra internet port for your computer or accessories. You can plug an extra ethernet cable into the jack next to where the phone is plugged in where it says ’10/100 PC’ (see image). Do not use the AUX jack. Whatever you plug into this jack must have its own power supply because the phone’s jack does not supply enough power to run the phone and whatever you’ve plugged in. Wired access is the recommended form of connecting to the internet here at the center.

Wireless (WIFI)

WSU Wireless access points (APs) were installed throughout the main floor of the Overley building and one in the basement. These replaced the older APs (Emily, Molab, Medlar, etc.). Unlike the older APs, the WSU Wireless has you log in using your WSU credentials. This will put you on the WSU system-side network*. People without a WSU NetID can log in using the WSU Guest option. This allows for full internet access except for internal systems. To log in using WSU Guest on your laptop will require you to have a cell phone. When logging in, it will ask for your cell number so it can text you an access code. When you receive the code enter it in the code box in the login window on the laptop.
WSU Guest wireless for phones. A new procedure for gaining access to Guest WiFi replaces the previous issues with sending an SMS code. Now when logging into the Guest network, users will be asked for an email address. Once the system sends the email, use the verification code in the email for signing into the network. Users will have a 3-day “lease” to use the network and shouldn’t have to relog in during that time period. Guest network users have limited access to WSU network resources.

The Entomology (Hoyt) Building, the Brunner Annex (both ends), and the Ecology/DAS building also have new WSU APs, as does the Hazmat building, CSANR (USDA building), and the shop. There are plans to install the WSU APs in other parts of the TFREC campus. The older APs should no longer be used and will be disconnected (should all be gone now). Access to some of our internal networks is limited using the older APs. – similar to being on the WSU Guest network. For the password for the older APs still in operation, please see Wendy.

* If you still have problems accessing the WSU network it may be that your computer isn’t recognized by WSU. If it is a personal computer, try installing Global Protect (see Virtual Private Network above). If it is a WSU computer, it may need to be “migrated” to the WSU network. Please contact CIT.Support@wsu.edu for assistance (or see the section on CAHNRS IT Support above).