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Updating/changing WIFI setting on your Android phone

I posted on this back in October, but it likely got buried in the feed or maybe people just didn’t see it the first time around. But apparently, some of you are still running into the problem of losing WiFi connection after updating your WSU password. I’ve reposted the solution below.

The problem many people here have when they have to update their WSU password is loss of connection with the WSU Wireless network. If you have an iPhone, it usually just tells you to retype your password. At worst, you just tell it to forget WSU Wireless, wait few seconds then reselect it as a connection option – which will them have you type in your credentials.

But if you have certain Android phones, the fix is a bit more complicated. If you are getting a request to enter a domain, you probably are in the right setting. The first thing you need to do is delete the wireless profile for WSU Wireless and set it up again from scratch. Then, you will need to follow these instructions for attempting to connect again to WSU Wireless:

EAP Method:  PEAP
Phase 2 Authentication:  MSCHAPV2
Identity[Your WSU Username/NetID]
Anonymous Identity[leave blank]
Password[Your WSU Password]

If you still can’t connect, you may need to also make the following configuration if it is an available option:

CA Certificate: Do Not Validate

If it does ask for a domain, either leave it blank or enter ad. Previous versions of the Android OS may have asked for the Certificate rather than Domain.

For full instructions, you can view the knowledgebase article here.


Due to an update to the Android operating system during Dec 2020, you may now need to enter the following to get connected:

CA Certificate: Use system certificates or if an option select Don’t Validate
Domain: or possibly: or use
Identity: You may need to enter your full email address, not just the NID as before

Connecting Android 10 Smartphones to WSU Wireless

Some of you with newer Android smartphones (eg. Google pixel 4) may have run into an issue with connecting to the WSU Wireless where it makes you connect using Guest. You may need to go in and manually set up with the following settings:

EAP method: PEAP
Phase 2 authentication: MSCHAPV2
Identity [your WSU Username]
Password [your WSU password]

If you are asked to input a domain, either leave it blank or enter ad. Previous version of the Android OS may have asked for the Certificate rather than Domain.

For the full instructions visit here.

Browser tips

Many of the problems people run into browsing the internet can be solved by clearing your cache (browser history) frequently. Here are tips from the Crimson Service Desk regarding browser use.

“WSU only recommends using Chrome or FireFox. They also recommend clearing your cache once a week. It is not uncommon for browsers to be the source of logon issues, and need to be completely reset, due to a corrupt webpage getting stuck in the browser.”

Here are instructions for clearing the cache for most browsers.

  1. Ctrl+H will pull up the History information
  2. Push the “Clear browsing data” button
  3. Select the time frame “All time”
  4. Push “CLEAR DATA” and wait for it to complete
  5. Restart Chrome
FireFox-FF (Mozilla)
  1. Click on the three horizontal lines in the upper right hand corner of the browser window
  2. Click on Options
  3. Select Privacy and Security
  4. Under the History section click on “Clear History” or “clear your recent history”
  5. Time range to clear: Everything
  6. Tip down the “Details” drop down menu and make sure that the following options are checked:
    – Browsing and Download History
    – Form and Search History
    – Cookies
    – Cache
    – Active Logins
  7. Clear Now
  8. Close all browser windows, then re-start the browser
Internet Explorer-IE (Microsoft)
  1. Select “Tools” (gear icon), then select “safety”, followed by “delete browsing history”
  2. Check Boxes -> Cookies, Temporary Internet Files, History
  3. UnCheck -> (“Preserve Favorites”)
  4. Delete
  5. Close all browser windows, then re-start the browser
  1. Launch Safari.
  2. Click the History tab, in the top menu.
  3. Select “Clear History…”
  4. Choose the time range “all history”.
  5. Click “Clear History.” Done.
Microsoft Edge
  1. Ctrl+Shift+Del
  2. Check the boxes for:
    -Browsing history
    -Cookies and saved website data
    -Cached data and files
    -The remaining options do not need to be checked
  3. Select the “Clear” button

Optional: By turning “Always clear this when I close the browser” it will not be necessary to manually clear the browser cache.

Problems getting Chrome to show webpage updates?

Chrome has a nasty habit of defaulting to “historical” web content for pages that have been updated. Sometimes even clearing your history doesn’t stop it from doing this. I’ve recently discovered that there is a way around this problem called a “hard reload”. To force Windows Chrome to refresh the page content, hold down the shift key and click on the “reload” button. Two other keyboard shortcut methods for this are Ctrl-Shift-R or Shift-F5. This forces Chrome to go to the source (server or hard drive if you are loading it from there) and retrieve a fresh copy of the webpage. Chrome is pretty stubborn though, so you may need to do this more than once.

Chrome actually has three types of “reload” functions. The first is a “normal” reload that is accomplished by clicking on the reload button or by using the keyboard shortcuts F5 or Ctrl-R. But as stated above, Chrome loves retrieving from cache – it’s faster and easier. The second method is the one I first described, the “hard reload”. But there is a third method called “empty cache and hard reload”. This latter method is somewhat hidden. You need to open the browser’s Developer Tools with the keyboard shortcut F12. From here, you Right-click on the reload button to display the reload menu. It includes the “empty cache and hard reload” option that you may want to use. What this does is clear the browser cache before the hard reload is activated.

What’s the benefit of clearing the cache since hard reloads bypass the cache? This method takes situations into account where webpages may download additional content using JavaScript or other means that are not part of the initial page load process. These resources may be cached and as a consequence may be loaded from cache even if you do a hard reload.

Please note that the first two methods will likely work in most Windows browsers. For Macs, try substituting using Cmd-R.

How to enable javascript in your browser settings

Many of you are having problems accessing the SkillSoft training content. This is because their material uses code that is normally blocked by your browser by default. That means to be able to do your required training, you will need to make changes to your settings. I’ve posted a page with instructions for several of the most commonly used browsers. The page can be found here: