Many of the problems people run into browsing the internet can be solved by clearing your cache (browser history) frequently. Here are tips from the Crimson Service Desk regarding browser use. “WSU only recommends using Chrome or FireFox. They also recommend clearing your cache once a week. It is not uncommon for browsers to be […]
Chrome has a nasty habit of defaulting to “historical” web content for pages that have been updated. Sometimes even clearing your history doesn’t stop it from doing this. I’ve recently discovered that there is a way around this problem called a “hard reload”. To force Windows Chrome to refresh the page content, hold down the […]
Many of you are having problems accessing the SkillSoft training content. This is because their material uses code that is normally blocked by your browser by default. That means to be able to do your required training, you will need to make changes to your settings. I’ve posted a page with instructions for several of […]
Co-written by Michael Gibson, CAHNRS IT, and Wendy Jones, TFREC IT After upgrading our network hardware, installing multiple WiFi access points, configuring a failsafe cutover for when K20 goes down, and various other ‘tweaks’, many of you are still having connectivity issues. Frustrating, to say the least. But there is one remaining step that is supposed […]
Here are a few possible reasons why you may have connectivity issues on our network, including not being able to connect to our network printers. You are using a personal computer and not one “issued” by WSU. You will only have limited success on our network because it will be viewed as “not trusted” by […]
Today’s IT news blast covers a lot of stuff: Ricoh printer: The most obvious thing going on with TFREC IT is the new Ricoh printer and getting connected. I hope all of you who want to use that printer are now connected. If you are still having issues, please review this page for instructions: http://tfrec.cahnrs.wsu.edu/admin/computer-resources/#printers. […]
I’ve got two items related to Okta: The majority of WSU students and personnel have activated their Okta accounts. At this point, the only ones that have not are people that were gone for an extended period of time and are just now returning. This includes students that are just now returning or any employees […]
WSU ITS was busy while I was on vacation (no I don’t feel guilty!). So today’s blog article covers the two biggest items of note: changes to ProofPoint and ITS Service Center Launch. But first, a word about phishing looking emails. Phishy emails WSU IT Security would really like it if no WSU emails contained live links. […]
It’s been a busy week for WSU IT. They’ve been working on a variety of items – many that directly affected us. These included the new WSU Zoom rollout, updates for Zoom Apps and plugins, myWSU maintenance, and long distance issues. In addition to these, there have also been several reports of spam/phishing voicemail and […]
This News Blast is dedicated to phone change requests. CAHNRS IT now has a service request form dedicated to Phone Services. The plan is to have people needing changes made to an existing phone or need a new phone, fill out a specialized form. The form can be found on the CAHNRS IT Support Portal (https://support.it.cahnrs.wsu.edu/portal/). I’ve […]