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Updating/changing WIFI setting on your Android phone

I posted on this back in October, but it likely got buried in the feed or maybe people just didn’t see it the first time around. But apparently, some of you are still running into the problem of losing WiFi connection after updating your WSU password. I’ve reposted the solution below.

The problem many people here have when they have to update their WSU password is loss of connection with the WSU Wireless network. If you have an iPhone, it usually just tells you to retype your password. At worst, you just tell it to forget WSU Wireless, wait few seconds then reselect it as a connection option – which will them have you type in your credentials.

But if you have certain Android phones, the fix is a bit more complicated. If you are getting a request to enter a domain, you probably are in the right setting. The first thing you need to do is delete the wireless profile for WSU Wireless and set it up again from scratch. Then, you will need to follow these instructions for attempting to connect again to WSU Wireless:

EAP Method:  PEAP
Phase 2 Authentication:  MSCHAPV2
Identity[Your WSU Username/NetID]
Anonymous Identity[leave blank]
Password[Your WSU Password]

If you still can’t connect, you may need to also make the following configuration if it is an available option:

CA Certificate: Do Not Validate

If it does ask for a domain, either leave it blank or enter ad. Previous versions of the Android OS may have asked for the Certificate rather than Domain.

For full instructions, you can view the knowledgebase article here.


Due to an update to the Android operating system during Dec 2020, you may now need to enter the following to get connected:

CA Certificate: Use system certificates or if an option select Don’t Validate
Domain: or possibly: or use
Identity: You may need to enter your full email address, not just the NID as before

Malwarebytes Now Available for WSU Faculty, Staff

Anti-malware/virus software Malwarebytes is now available for all WSU faculty and staff devices. A few benefits of using Malwarebytes software:

  • Manage your endpoint security in the Malwarebytes Nebula Dashboard
  • Create your own scan policies and schedules
  • Remote remediation

If your area would like to take advantage of this endpoint security tool or would like more information, please contact Crimson Service Desk to get the conversation started.

What is Malwarebytes?

Malwarebytes is an anti-malware software for Microsoft Windows, macOS, Android, and iOS that finds and removes malware. Made by Malwarebytes Corporation, it was first released in January 2006 (Wikipedia). Antivirus software is still recommended as the first line of defense (real-time) against incoming threats. However, Malwarebytes is used to detect and remove malware and spyware that may escape your antivirus software.

IT Quick Links

I’ve listed the most commonly used help links grouped by topic.


How to check for updates
How to request a Zoom webinar or large meeting second to the last item on the page


ITS Teams Information page
Teams Quick Start Guide


CAHNRS IT Phones Request/Change form they will route through ITS
phones self-service portal you must be the administrator of the phone

General IT Help

CAHNRS Remote Desktop Solutions
CAHNRS IT (CIT) Help Portal or
ITS Help:

Missing emails?

Not getting or can’t find certain emails? Maybe you are getting them, but Outlook is ‘hiding’ them from you. I’ve found the most likely hiding place for email is in the “Other” inbox. The default setting for Outlook uses “focused” mode. This puts items from places like mailing lists in a separate “Other” inbox to help keep you focused on your productivity. If you are set up like this you will see a tab labeled with Other. A lot of random stuff ends up in that inbox.

If this didn’t find your missing email,  take a look at this support article for help finding your missing emails.

Hopefully, one of the listed suggestions will lead to your missing email.

Do you need to set up a Zoom Webinar?

Are you planning to hold a large conferencing event? If you are, you have a couple of options the choose from. The first option is to set up a meeting as normal. Then, if you think it will go over 300 attendees, you can request a ‘large meeting’ where they allow you to use a larger ‘space’. They have told me that this can be done right before the event is to start (if during normal work hours).  The number of underlying licenses is limited, so make sure you will actually need it before requesting. The second option is to request a webinar license. There are even fewer of these licenses available and must be requested well in advance of the event. A webinar is also meant to accommodate a larger group (300-1000).

Which do you need?

Whether you should request one over the other depends on how you want to manage the group and what features you need. To compare the features of a large meeting versus a webinar visit here: (There really is no difference between a normal meeting and a large meeting besides the need to request a larger space license if the group will go bigger than 300.) Do you need Break-out groups? if yes, then stick with a meeting because a webinar doesn’t allow this. Do you want active participation from your attendees (e.g., verbal Q&A throughout the meeting), then stick with a meeting. During a webinar, only the host, co-hosts, and panelists can mute/unmute themselves. This means that for an active discussion with attendees, someone (host or co-host) would need to manage the audio permissions.

So, why would you want a webinar?

The biggest advantage that a webinar has is that if you have a large number of participants and don’t want to worry about them interfering with the audio, this is nice a solution. But the main reason for going this route is in the participant roles. In a webinar, you have the host and co-host, panelists, and the attendees. Panelists have full permission to share their video, screen, and audio; whereas the attendees are muted, can’t share their screen, and their video is off. Only the host/co-host can change this for an individual. Interaction with the audience (attendees) is via the Chat and Q&A functions. You can have a co-host designated to be a Q&A moderator who would monitor the questions and comments coming in and either type in responses to questions or verbally direct a question to a panelist to supply the response. In a recent webinar that I held, we asked the audience to only use the Q&A for questions or comments related to the webinar content and to reserve the Chat for reporting technical issues. This made monitoring the Chat and Q&A much easier.

Final remarks

When making the final decision about which option to choose, ask yourself how many speakers will you have presenting and how much interaction do you want throughout the event? For me, I had an event with multiple speakers and Q&A was limited to short segments, so I went with a webinar. My next event still had a group of speakers but not a formal presentation and we wanted to encourage a lot of open discussion with the audience, so I went with a meeting. There may be other features that drive your choice, such as Break-out rooms. I recommend that you review the comparison chart before deciding. If you do decide to go with a webinar, don’t forget to submit your request well in advance. The request link can be found near the bottom of the page here:  You can also use that link to request a large meeting.

Related topics

Connecting Android 10 Smartphones to WSU Wireless

Some of you with newer Android smartphones (eg. Google pixel 4) may have run into an issue with connecting to the WSU Wireless where it makes you connect using Guest. You may need to go in and manually set up with the following settings:

EAP method: PEAP
Phase 2 authentication: MSCHAPV2
Identity [your WSU Username]
Password [your WSU password]

If you are asked to input a domain, either leave it blank or enter ad. Previous version of the Android OS may have asked for the Certificate rather than Domain.

For the full instructions visit here.

Outlook mail: how to turn off Focused Inbox

With the coming changes to how the WSU email exchange server will handle authentication, many of you have to change to or upgrade Outlook. Outlook is part of the WSU Office365 license package and is available to all faculty, staff, and students free (download from or from your device’s App store). However, the newest version has a “feature” that may not be familiar to everyone. This is the Focused Inbox mode which is the default setting. Focused Inbox automatically sorts all the email that comes directly to you into the Focused Inbox folder. Everything coming through a listserve (notices from TFREC, CAHNRS, WSU, Mailchimp, etc.) all go into the “Other” inbox folder.

If you are not used to this feature, you likely will forget to check the Other inbox with any regularity. You will miss any important notices that are sent via a list. If you like the Focused Inbox feature and want to keep it, just don’t forget to check the Other inbox. However, if you want to go back to the normal view, here are links to show you how to change it depending on your operating system/device.

If you do want to keep the focused view there are ways to get emails that are automatically directed to the Other inbox to go into the Focused inbox. You select the desired email and click on the choice to move it. Choose Focused. It should ask if you want all of that type of email to go to Focused. I have not tried this, so I can’t tell you how accurately it works.

Feel free to emial me if you have questions about this.


Changes to WSU email and Outlook

A few months ago WSU started sending out notices about security changes to our email going into effect August 4. Like many of our critical online tools, they are beefing up the security and running our email through the OKTA/MFA authentification. This is supposed to deter all those email hackers from gaining access to our email accounts. However, for this to work, we all have to be running a compatible version of Outlook to access our email.

Many of you have been receiving reminder notices that you currently are not up to date with how you access your email account. I know that has been frustrating. You have the up to date version of Outlook on your computer, but you’re still getting these. Why? Probably because this isn’t the only way you access your email. WSU can tell how you access your email. The system can “see” what type of computer or device and the software used to access your email account. So, if you are using an Apple Mail on an iPhone, they will know and send you the notification that you need to get Outlook to continue accessing your email. If you are a Mac user using Apple Mail, you will also get the notifications.

The options you have for accessing your WSU email include:

  • Using Outlook from Office365 on your computer
  • Using the Outlook App on your iPhone, iPad, or Android device
  • Using the online version of Outlook through

If you deleted the ITS Notification that has their explanations and instructions, I’ve pasted the contents below. (FYI when they refer to “clients” they mean software or Apps)

Office 365 and Outlook Email Using MFA

On Aug. 4, Information Technology Services (ITS) will begin requiring Multi-Factor Authentication (MFA) for Office 365 applications, including Outlook email, for all WSU users.

As an individual who is not using a current version of Outlook email software, we ask that you complete some preparatory changes to your email application to be MFA-ready.

Why is ITS making this change?

This change is critical to improved email security, protecting WSU data, and reducing the number of phishing and malicious emails, particularly in response to increasing information security risk associated with malicious actors who increased effort during COVID-19.

Why does this matter to me?

If any of the following applies to you, your email is not ready for MFA, and you need to follow the instructions listed below:

If you use:

        • Outlook 2013, 2010, or 2007 to access your email, or
        • A client like Thunderbird or any other IMAP or POP client to access your email, or
        • Mac Mail or Calendar apps, or
        • Mobile email application other than Outlook on iOS or Outlook on Android, or
        • You set up email on your mobile device prior to May 11, 2020, or
        • You have another email provider setup to download emails from WSU

You must do one or more of the following prior to MFA implementation, to access your email application after Aug. 4:

        • Upgrade your email client to the most recent version of Outlook.
        • Upgrade your mobile email client to the most recent version of Outlook.
        • Switch to using Outlook for your WSU email.
        • Ensure you can login to Okta using MFA

What clients can I use for Okta and Multi-Factor Authentication?

The below list of email clients are the only clients that will be supported by ITS for Multi-Factor Authentication with Office 365.

        • Windows: Outlook 2019 or 2016
        • Mac: Outlook 2019 or 2016 for Mac
        • Mobile Device: Outlook App for iOS and Android
        • Web browsers: Outlook on the Web ( using an up to date web browser

When will this change take effect?

MFA authentication will be enabled for all faculty, staff, and students using Office 365 email on Aug. 4, 2020. All prior forms of basic authentication will also be disabled at this time.